POEM Global
Designing Digitalized Workflows with a Deep Product Service Blueprint
Providing product service blueprints and conducting workshops to cover a wide range of topics for an entire digital workflow.
Overview
POEM Global oversees a number of businesses involved in property development and space management, including self-storage facilities (under the brand name REDD) and retail space rentals, with the aim of being at the forefront of premium experiences in space management.
POEM Global tried a number of different SaaS solutions and manual tools for cross-business management. Their goal was to improve their workflow, reduce manual tasks and paper-based documents, and ultimately increase productivity.
POEM wasn’t content with their previous solutions, however. For this reason, they approached Seven Peaks Software and Morphosis for help in finding answers that would allow them to better coordinate efforts across teams and departments as well as integrate their various IT infrastructures together.
Our Solution
Management and digital transformation consultants from Seven Peaks met with Poem Global on multiple occasions to provide them with a product service blueprint and conduct a series of workshops covering a wide range of topics to assist them in setting up a digital workflow architecture at their company.
Creating a tailored product service blueprint
Digitalize workflows with a deep product service blueprint exclusively designed for POEM Global.
Exclusive service with digital workflow design and detailed product service blueprints.
Providing product service blueprints and conducting workshops to cover a wide range of topics for an entire digital workflow.
We worked on the following key outcomes for POEM Global:
Improved Workflows
Digitalized workflows with a deep product service blueprint exclusively designed for POEM Global.
Customized Architecture
We conducted design discovery in order to set up a tailored digital workflow architecture at their company.
Streamlined Operations
Planning and execution of the product service blueprint to streamline and improve operational efficiency.
Task Management
Definitions of sequence of task statuses
Definition of action for each status
Definition of the permissions associated over the people involved in the task/ticket
Visibility & Transparency
Pushing notifications over specific actions
Scheduled checks for notification of possible “stuck” situations
Audit of the operations over the tasks, tickets, users, actions and documents
Operation Automation
Automatically provided by Employer Self-Service Portal (ESSP)
Added Decorations by Notification features and Audit features
Document Management
Upload, Download, Link, Sharing, Permissions and Metadata
Limiting document generation to only be allowed for Quotation, Invoice, Receipt, and Tax Certificate
Limited document generation to only PDF creation as output
Implementing Google Drive for document storage as a "Cost & Time" effective solution
Items developed specifically for POEM’s business model & company structure
Combining Service Blueprint Fundamentals expanded with:
Detailed user flows
User journey
Permissions
Features & functions
Defining & Re-defining:
Task & subtask Steps
Roles & permissions
Features & Functions
Relationship mapping
Implementing technical architecture improvements to the ESSP
Tasks statuses with associated user actions and permissions
Permissions per role and per task status
Management of task-associated documents and storage (both online and offline)
Dependency rules between tasks with nested tasks
While this project is still in the exploration phase, we’re confident that our thorough planning and execution of the product service blueprint will yield the desired result of a streamlined and efficient operation at POEM Global.
About POEM Global
Industry: Retail & Real Estate
Project: Mobile application
Client: POEM Global
Working model: Product team