TrueID Thailand wanted to enhance the capacity of their video-on-demand service for Indonesia and the Philippines and expand their platform to Vietnam, Cambodia, and Myanmar. They also wanted a vendor who could provide them with UX/UI designers to augment their design team on an ongoing basis.
We hosted stakeholder workshops and conducted research before designing a user-friendly mobile interface that elevated the user experience of TrueID’s application. Then, we worked closely with their developers to make sure our designs were perfectly implemented.
1,000+ new screens
Designed and improved the international mobile web app
Full design system
Increased the pace of creation and innovation of TrueID’s development teams
Support for four languages
Language support for English, Khmer, Burmese, and Vietnamese
The process of redesigning the interface for TrueID’s international streaming service app started with learning the company’s branding and style guidelines. This ensured that our design choices would be on brand. With a firm grasp of TrueID's branding, we conducted stakeholder workshops, research, and analysis, and finally proposed solutions for each main domain.
During the subsequent development phase, we worked closely with developers, adapting to their Scrum processes and providing them with support during automation and QA testing to ensure our designs were properly implemented.
Stakeholder workshops → Research and analysis → Proposed solutions
Challenges we overcame
1. Optimizing user journeys
After the minimum viable product (MVP) version of the mobile app launched, we worked with stakeholders to continuously enhance journeys and features based on data and analytical insights from the TrueID team. As of May 2022, we have worked to enhance or create the following services, features, and journeys:
Five main domains
A reward system
A social media platform
An audio streaming service
An integrated shopping platform
A cloud storage system
2. Helping guide their branding direction
TrueID also asked us to design a complete, well-organized design system. Eventually, we established navigation patterns and created a style guide to help drive the business and make the experience as seamless as possible for MVP versions of the mobile app and website.
Our partnership with TrueID is ongoing, and after more than a year working together and 1,000+ screens designed, we look forward to continue supporting them for the long term.